Our “Customer Service Excellence-Every Interaction Counts” Workshop was held on September 2, 4, & 5, 2025 and was aimed at motivating and training our toll tellers so that they are equipped with the necessary skills to provide excellent service during each customer interaction.

Fae Ellington CD MA, our guest speaker gave an informative and engaging presentation.  She discussed the benefits of having a positive attitude, managing difficult customers, addressing and avoiding simple mistakes, and strategies for interacting with internal customers. Her enlightening and entertaining session left our Toll Tellers feeling motivated, empowered and ready to implement new insights.

During the workshop, the new title of Toll Tellers was also introduced. This title reflects their role in not only collecting toll fares but also assisting customers with issues or problems relating to their T-Tag account or challenges faced while using the toll roads. Our Group CFO, Susan Brown and Deputy Toll Manager, Roger Bevan provided further details, reminded the team of key operational activities and emphasized the department’s value proposition: “we don’t just collect tolls; we keep Jamaica moving.”